Technical Support Engineers walkin jobs for Freshers in Bangalore

Remo Software Pvt Ltd Technical Support Engineers walkin jobs On 17th to 31st March 2017 at Bangalore

(Freshers) Walk-In : Technical Support Engineers (Only Male Candidates) @ Bangalore

Job Position : Technical Support Engineer

Functional Area : IT Software – Application Programming, Maintenance

Role Category : Admin/Maintenance/Security/Data Warehousing

Job Category : IT-Software | Software Services

Walk-In Location : Bangalore, Karnataka

Job Location : Bangalore, Karnataka

Compensation : 1 Lack per Annum + Shift Allowance

Qualification – Eligibility Criteria : Any Graduate

Desired Experience : 0 Years

Job Description :

Remo Software is looking for dedicated and customer-focused Technical Support Representatives who can play a vital role in ensuring that our customers get the most out of our software. This role includes:

-Communication with customers via Live Chat, Tickets and Email to resolve functionality or performance issues encountered with Remo products. Provide Phone Support if required.
– Identifying problems and provide answers to customers by researching.
– Troubleshooting product related problems and explain the best solution to the problem.
– Understanding the queries and responding to them promptly.
– Record, track and document support cases, generate problem reports in Issue Tracing system.
– Manage escalation issues that require specialized technical expertise or additional management attention.
– Review users guides, manuals, FAQs and other customer documentation to ensure accuracy and effectiveness in communicating concepts and information.
– Document and communicate customer issues, including enhancement and feature requests, to the Testing and Development teams.
– Flexibility to work on 24X7 environment.
– Excellent communication skills both oral and written is a must.

Please Carry below documents (mandatory) :
# Updated Resume Copy
# A printout of this ChetanaS job posting
# Photo ID Proof (Passport/PAN-Card/Aadhar-Card/Voter-ID/Driving-License/College-ID)

Walk-In Date : From 17th to 31st March 2017

Walk-In Time : 11:00 AM to 3:00 PM only

Walk-In Venue : 
Remo Software Private Limited,
18/10, Saleh Center, Cunningham Road,
Bangalore – 560052

Contact Person : Anita

Contact Number : +91-7022649574

Source : www.chetanasforum.com

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